Support Policy

Support helps you access purchases, understand documented features, and resolve delivery issues. It is not unlimited custom development or guaranteed launch consulting unless explicitly included in a product listing.

• Help accessing Launch Library, downloads, and license records.
• Investigation of failed delivery or missing files.
• Guidance on documented setup steps included with the product.
• Refund review according to our Refund Policy.

Many products include author-provided support for product-specific questions. Support scope and response time should be stated on the product page. YTL may assist with platform issues and escalate disputes.

• Custom feature development beyond the purchased product.
• Guaranteed app-store approval or revenue outcomes.
• Third-party hosting, DNS, payment provider, or app-store account issues.
• Recovery of deleted accounts or files outside normal retention windows.

We aim to respond to support requests within 2 business days for standard issues. Critical access or payment problems are prioritized.

Support: [email protected]